Waratah provides a private and confidential service to people wherever possible and will not disclose information to another party without a person's prior consent, unless there are concerns for that person or someone else's safety.
It is the professional responsibility of all service providers to share relevant information about a child to promote their wellbeing. The Children and Community Services Act 2004 allows relevant information about a child to be shared, provided that it is done in good faith. The Act allows for the protection of children to be the paramount consideration that overrides client confidentiality.
In some circumstances there are special legal requirements where Waratah must disclose information. These are:
If you would like further information on confidentiality, you can contact the CEO on (08) 9791 2884 or by email waratah@waratah.asn.au.
Maintaining privacy and confidentiality is the responsibility of both counsellors and clients. If you attend Waratah as a client you can help all those who attend remain safe by assisting with the following:
Maintaining privacy and confidentiality ensures your own safety and also ensures you are not placing other people in an uncomfortable or unsafe situation.
In the event that you feel your privacy and the confidentiality of your personal information has been compromised, or you would like to lodge a complaint about any matter, please contact our CEO by email at ceo@waratah.asn.au or lodge a complaint by post to the following address:
CEO Waratah,
PO BOX 644,
Bunbury, W.A .6231
If you feel unhappy or dissatisfied with the service you receive at Waratah, please do not hesitate to raise these matters on our online feedback form or on the feedback forms onsite and provide your details for the CEO to make contact with you and discuss your concerns.
For out of hours help, advice and counselling please call: